Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do βmore with les
Digital Government: Leveraging Innovation to Improve Public Sector Performance and Outcomes for Citizens
β Scribed by Svenja Falk, Andrea RΓΆmmele, Michael Silverman (eds.)
- Publisher
- Springer International Publishing
- Year
- 2017
- Tongue
- English
- Leaves
- 196
- Edition
- 1
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Synopsis
This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governmentsβ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.
β¦ Table of Contents
Front Matter....Pages i-xi
Front Matter....Pages 1-1
The Promise of Digital Government....Pages 3-23
Measuring Digital Government: How to Assess and Compare Digitalisation in Public Sector Organisations....Pages 25-38
Technology for Good: Innovative Uses of Emerging Technologies to Address Social Challenges....Pages 39-62
Regulation of Digital Government....Pages 63-82
Front Matter....Pages 83-83
Mexico: Single Window for Foreign Trade....Pages 85-103
USA: Broadband Access and Adoption in New York State....Pages 105-128
Brazil: The Transparency Portal of the Federal Government....Pages 129-147
India: Unique Identification Authority....Pages 149-168
Germany: The Path to Open Data Leadership....Pages 169-189
β¦ Subjects
Public Administration;Public Policy;IT in Business;Innovation/Technology Management;Computers and Society
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