Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust

✍ Scribed by Forrest V. Morgeson III (auth.)

Publisher: Palgrave Macmillan US
Year: 2014
Tongue: English
Leaves: 228
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Front Matter....Pages i-xiv
Introduction....Pages 1-14
Government Performance Measurement Comes of Age....Pages 15-32
The Purposes and Objectives of Citizen Satisfaction Measurement....Pages 33-48
The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection....Pages 49-75
The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Modeling....Pages 77-100
Using Citizen Satisfaction Results: A Multidimensional Priority Matrix Approach for Satisfaction Improvement....Pages 101-125
Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons....Pages 127-153
Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement....Pages 155-172
Back Matter....Pages 173-217

✦ Subjects

Political Sociology; Political Science; Public Policy

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