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Diagnosing the Impact of Patronage Concentration and Cross-Buying in Retail Banking

✍ Scribed by Laszlo Sajtos; Henning Kreis

Book ID
107595689
Publisher
Springer-Verlag
Year
2010
Weight
400 KB
Volume
4
Category
Article
ISSN
1864-0753

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## Abstract The study discussed in this article investigated the impact of a short self‐management skills training course on frontline bank employees' learning about the use of self‐management to overcome obstacles to the initiation of banking product sales, perceived self‐efficacy in initiating th