Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances

✍ Scribed by Alessandro Arbore; Bruno Busacca

• Book ID: 116694938
• Publisher: Elsevier Science
• Year: 2009
• Tongue: English
• Weight: 313 KB
• Volume: 16
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2009.02.002