โ Scribed by David A. Whetten, Kim S. Cameron
No coin nor oath required. For personal study only.
Develop ten essential management skills. With an emphasis on self assessments, Developing Management Skills gets readers involved in the learning experience, helping them connect the theories to their own lives. Further, this text focuses on developing the ten essential skills needed for success and gives readers tangible goals to work towards. Based on suggestions from reviewers, instructors, and students, a number of changesโincluding new skill-assessments and cases, and updated researchโhave been incorporated in the eighth edition.
Cover ......Page 1
Title Page ......Page 3
Copyright ......Page 4
CONTENTS......Page 7
Preface......Page 19
INTRODUCTION......Page 25
THE CRITICAL ROLE OF MANAGEMENT SKILLS......Page 27
SUPPLEMENTARY MATERIAL......Page 48
SCORING KEY AND COMPARISON DATA......Page 66
PART I: PERSONAL SKILLS......Page 68
1 DEVELOPING SELF-AWARENESS......Page 69
SKILL ASSESSMENT......Page 70
SKILL LEARNING......Page 81
SKILL ANALYSIS......Page 108
SKILL PRACTICE......Page 113
SKILL APPLICATION......Page 119
SCORING KEYS AND COMPARISON DATA......Page 121
2 MANAGING PERSONAL STRESS......Page 129
SKILL ASSESSMENT......Page 130
SKILL LEARNING......Page 136
SKILL ANALYSIS......Page 171
SKILL PRACTICE......Page 179
SKILL APPLICATION......Page 185
SCORING KEYS AND COMPARISON DATA......Page 188
3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY......Page 191
SKILL ASSESSMENT......Page 192
SKILL LEARNING......Page 198
SKILL ANALYSIS......Page 234
SKILL PRACTICE......Page 238
SKILL APPLICATION......Page 246
SCORING KEYS AND COMPARISON DATA......Page 248
PART II: INTERPERSONAL SKILLS......Page 256
4 BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY......Page 257
SKILL ASSESSMENT......Page 258
SKILL LEARNING......Page 262
SKILL ANALYSIS......Page 290
SKILL PRACTICE......Page 293
SKILL APPLICATION......Page 298
SCORING KEYS AND COMPARISON DATA......Page 300
5 GAINING POWER AND INFLUENCE......Page 303
SKILL ASSESSMENT......Page 304
SKILL LEARNING......Page 307
SKILL ANALYSIS......Page 334
SKILL PRACTICE......Page 335
SKILL APPLICATION......Page 341
SCORING KEYS AND COMPARISON DATA......Page 343
6 MOTIVATING OTHERS......Page 347
SKILL ASSESSMENT......Page 348
SKILL LEARNING......Page 350
SKILL ANALYSIS......Page 378
SKILL PRACTICE......Page 385
SKILL APPLICATION......Page 391
SCORING KEYS AND COMPARISON DATA......Page 394
7 MANAGING CONFLICT......Page 397
SKILL ASSESSMENT......Page 398
SKILL LEARNING......Page 400
SKILL ANALYSIS......Page 429
SKILL PRACTICE......Page 434
SKILL APPLICATION......Page 455
SCORING KEYS AND COMPARISON DATA......Page 458
PART III: GROUP SKILLS......Page 462
8 EMPOWERING AND DELEGATING......Page 463
SKILL ASSESSMENT......Page 464
SKILL LEARNING......Page 467
SKILL ANALYSIS......Page 498
SKILL PRACTICE......Page 500
SKILL APPLICATION......Page 507
SCORING KEYS AND COMPARISON DATA......Page 509
9 BUILDING EFFECTIVE TEAMS AND TEAMWORK......Page 513
SKILL ASSESSMENT......Page 514
SKILL LEARNING......Page 517
SKILL ANALYSIS......Page 543
SKILL PRACTICE......Page 547
SKILL APPLICATION......Page 553
SCORING KEYS AND COMPARISON DATA......Page 555
10 LEADING POSITIVE CHANGE......Page 557
SKILL ASSESSMENT......Page 558
SKILL LEARNING......Page 562
SKILL ANALYSIS......Page 592
SKILL PRACTICE......Page 605
SKILL APPLICATION......Page 608
SCORING KEYS AND COMPARISON DATA......Page 611
PART IV: SPECIFIC COMMUNICATION SKILLS......Page 614
Supplement A: MAKING ORAL AND WRITTEN PRESENTATIONS......Page 615
SKILL LEARNING......Page 616
SKILL PRACTICE......Page 633
Supplement B: CONDUCTING INTERVIEWS......Page 643
SKILL LEARNING......Page 644
SKILL PRACTICE......Page 658
Supplement C: CONDUCTING MEETINGS......Page 675
SKILL LEARNING......Page 676
SKILL PRACTICE......Page 684
C......Page 697
D......Page 698
F......Page 699
I......Page 700
N......Page 701
P......Page 702
R......Page 703
T......Page 704
W......Page 705
APPENDIX II: REFERENCES......Page 707
D......Page 729
K......Page 730
S......Page 731
Z......Page 732
D......Page 733
M......Page 734
S......Page 735
Z......Page 736
C......Page 737
E......Page 738
I......Page 739
M......Page 740
P......Page 741
S......Page 742
W......Page 743
Z......Page 744
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