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Developing a maturity model for service systems in heavy equipment manufacturing enterprises

✍ Scribed by Neff, Alexander A.; Hamel, Florian; Herz, Thomas Ph.; Uebernickel, Falk; Brenner, Walter; vom Brocke, Jan


Book ID
124143770
Publisher
Elsevier Science
Year
2014
Tongue
English
Weight
362 KB
Volume
51
Category
Article
ISSN
0378-7206

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[Lecture Notes in Business Information P
✍ Snene, Mehdi; RalytΓ©, Jolita; Morin, Jean-Henry πŸ“‚ Article πŸ“… 2011 πŸ› Springer Berlin Heidelberg 🌐 English βš– 481 KB

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers