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Determinants of Selling Effectiveness: The Importance of Declarative Knowledge to the Personal Selling Concept

✍ Scribed by David M. Szymanski


Book ID
121003422
Publisher
American Marketing Association
Year
1988
Tongue
English
Weight
545 KB
Volume
52
Category
Article
ISSN
0022-2429

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## ABSTRACT Although widespread belief holds that salespeople can leverage their personal relationships with prospective customers to gain business, previous research has not investigated the implications of friendships between salespeople and customers for customers’ postpurchase satisfaction and