Designing User Experience: A guide to HCI, UX and interaction design

✍ Scribed by David Benyon

• Publisher: Pearson
• Year: 2019
• Tongue: English
• Leaves: 674
• Edition: 4
• Category: Library

✦ Synopsis

Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human–computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.

✦ Table of Contents

Cover
Title Page
Copyright Page
Dedication
Brief Contents
Contents
Preface
Acknowledgements
Publisher’s acknowledgements
Part I The essentials of designing user experience
Introduction to Part I
1 An introduction to user experience
Aims
1.1 The variety of UX
1.2 The concerns of UX
1.3 Being digital
1.4 The skills of the UX designer
1.5 Why being human-centred is important
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
2 PACT: a framework for designing UX
Aims
2.1 Introduction
2.2 People
2.3 Activities
2.4 Contexts
2.5 Technologies
2.6 Scoping a problem with PACT
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
3 The process of human-centred UX design
Aims
3.1 Introduction
3.2 The process of UX design
3.3 Developing personas
3.4 Developing scenarios
3.5 Using scenarios throughout design
3.6 A scenario-based UX design method
3.7 Case study. Secret City: Edinburgh
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
4 Cross-channel UX
Aims
4.1 Introduction
4.2 The elements of UX
4.3 User journeys
4.4 Cross-channel UX
4.5 Information architecture
4.6 Example: commuting to work
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
5 Usability
Aims
5.1 Introduction
5.2 Accessibility
5.3 Usability
5.4 Acceptability
5.5 Design principles
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
6 Experience design
Aims
6.1 Introduction
6.2 Engagement
6.3 Designing for pleasure
6.4 Aesthetics
6.5 Lifestyle
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
Part II Techniques for designing UX
Introduction to Part II
7 Understanding
Aims
7.1 Requirements
7.2 Participative design
7.3 Interviews
7.4 Questionnaires
7.5 Probes
7.6 Card sorting techniques
7.7 Working with groups
7.8 Fieldwork: observing activities in situ
7.9 Artefact collection and ‘desk work’
7.10 Data analysis
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
8 Envisionment
Aims
8.1 Finding suitable representations
8.2 Sketching for ideation
8.3 Visualizing look and feel
8.4 Mapping the interaction
8.5 Wireframes
8.6 Prototypes
8.7 Envisionment in practice
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
9 Design
Aims
9.1 Introduction
9.2 UX design
9.3 Metaphors and blends in design
9.4 Conceptual design
9.5 Physical design
9.6 Designing interactions
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
10 Evaluation
Aims
10.1 Introduction
10.2 Data analytics
10.3 Expert evaluation
10.4 Participant-based evaluation
10.5 Evaluation in practice
10.6 Evaluation: further issues
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
11 Task analysis
Aims
11.1 Goals, tasks and actions
11.2 Task analysis and systems design
11.3 Hierarchical task analysis
11.4 GOMS: a cognitive model of procedural knowledge
11.5 Structural knowledge
11.6 Cognitive work analysis
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
12 Visual interface design
Aims
12.1 Introduction
12.2 Graphical user interfaces
12.3 Interface design guidelines
12.4 Psychological principles and interface design
12.5 Information design
12.6 Visualization
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
13 Multimodal interface design
Aims
13.1 Introduction
13.2 Multimodal interaction
13.3 Using sound at the interface
13.4 Tangible interaction
13.5 Gestural interaction and surface computing
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
Part III Contexts for designing UX
Introduction to Part III
14 Designing apps and websites
Aims
14.1 Introduction
14.2 Website and app development
14.3 The information architecture of apps and websites
14.4 Navigation design for apps and websites
14.5 Case study: designing the Robert Louis Stevenson website
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
15 Social media
Aims
15.1 Introduction
15.2 Background ideas
15.3 Social networking
15.4 Sharing with others
15.5 The developing web
Summary and key points
Further reading
Web links
Comments on challenges
16 Collaborative environments
Aims
16.1 Introduction
16.2 Issues for cooperative working
16.3 Technologies to support cooperative working
16.4 Collaborative virtual environments
16.5 Case study: developing a collaborative tabletop application
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
17 AI: artificial intelligence and interface agents
Aims
17.1 Artificial intelligence (AI)
17.2 Interface agents
17.3 Adaptive systems
17.4 An architecture for agents
17.5 Applications of agent-based interaction
17.6 Avatars, robots and conversational agents
17.7 Case study: companions
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
18 Ubiquitous computing
Aims
18.1 Ubiquitous computing
18.2 Information spaces
18.3 Blended spaces
18.4 Home environments
18.5 Case study: navigating WSNs
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
19 Mobile computing
Aims
19.1 Introduction
19.2 Context awareness
19.3 Understanding in mobile computing
19.4 Designing for mobiles
19.5 Evaluation for mobile computing
19.6 Case study: evaluation of navigating a WSN
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
20 Wearable computing
Aims
20.1 Introduction
20.2 Smart materials
20.3 Material design
20.4 From materials to implants
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
Part IV Foundations of UX design
Introduction to Part IV
21 Memory and attention
Aims
21.1 Introduction
21.2 Memory
21.3 Attention
21.4 Human error
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
22 Affect
Aims
22.1 Introduction
22.2 Psychological theories of emotion
22.3 Detecting and recognizing emotions
22.4 Expressing emotion
22.5 Potential applications and key issues for further research
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
23 Cognition and action
Aims
23.1 Human information processing
23.2 Situated action
23.3 Distributed cognition
23.4 Embodied cognition
23.5 Activity theory
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
24 Social interaction
Aims
24.1 Introduction
24.2 Human communication
24.3 People in groups
24.4 Presence
24.5 Culture and identity
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
25 Perception and navigation
Aims
25.1 Introduction
25.2 Visual perception
25.3 Non-visual perception
25.4 Navigation
Summary and key points
Exercises
Further reading
Web links
Comments on challenges
References
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
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