Designing for older adults. Case studies, methods, and tools

✍ Scribed by Boot, Walter Richard; Charness, Neil; Czaja, Sara J.; Rogers, Wendy A

• Publisher: CRC Press
• Year: 2020
• Tongue: English
• Leaves: 163
• Series: Human factors and aging series
• Edition: First edition
• Category: Library

✦ Synopsis

"This book shows how to solve the challenges of designing systems for older adults. A series of case studies will demonstrate the principles of good design for older adults and provide methods to evaluate those designs, all using real-world examples. Tutorials allow readers to gain hands-on experience with principles and methods outlined within the book. Data for some of the tutorials will be hosted on our website. If systems are not designed with the needs and abilities of older adults in mind, older adults may not benefit from these systems, or take full advantage of what they have to offer. In some cases, designs without consideration for older users may put their safety at risk"--

✦ Table of Contents

Cover......Page 1
Half Title......Page 2
Series Page......Page 3
Title Page......Page 4
Copyright Page......Page 5
Dedication......Page 6
Table of Contents......Page 8
About the Authors......Page 14
Chapter 1 Introduction......Page 18
1.1 Conceptual Framework......Page 19
1.2 The Importance of Designing for Older Adults......Page 20
1.3.1 Perceptual and Cognitive Abilities......Page 21
1.3.2 Anthropometry, Movement Control, and Strength......Page 22
1.3.3 Technology Experience and Attitudes......Page 23
1.5 Conclusions......Page 25
Additional Recommended Readings......Page 26
2.1 Older Adult User Groups......Page 28
2.2 Diversity of the Older Adult Population......Page 29
2.3 Considering Diversity of the Older Adult Population in Design......Page 34
2.4.1 Research Questions......Page 35
2.4.2 Examining How Individual Characteristics Influence Use of a Patient Portal......Page 36
2.4.3 Design Value......Page 38
2.5.1 Research Questions......Page 40
2.5.2 Designing the VideoCare System to Accommodate Individual Differences......Page 41
2.5.3 Design Value......Page 43
2.6 Conclusions......Page 44
Additional Recommended Readings......Page 45
3.2 Needs Assessment Techniques......Page 46
3.3.1 Research Questions......Page 48
3.3.2 Illustration of Comparative App Analysis......Page 49
3.4.2 Identifying Preferences for Digital Home Assistants......Page 50
3.4.3 Design Value......Page 54
3.5.2 Understanding Older Adults’ Needs and Preferences for Robots......Page 55
3.5.3 Design Value......Page 59
3.6 Conclusions......Page 60
Additional Recommended Readings......Page 61
4.1 Usability Methods......Page 64
4.1.1 Cognitive Walkthrough......Page 65
4.1.3 Task Analyses......Page 66
4.1.4 User Testing: Formative and Summative Evaluation......Page 68
4.2.1 Research Questions......Page 69
4.2.2 Illustration of Group Interview Approach......Page 70
4.2.3 Design Value......Page 71
4.3.3 Design Value......Page 72
4.4.1 Research Questions......Page 75
4.4.2 Testing Users Experimentally......Page 76
4.4.3 Design Value......Page 78
4.5.2 Insights from Multiple Usability Methods Guide Design and Deployment......Page 79
4.5.3 Design Value......Page 80
4.6 Conclusions......Page 84
References......Page 85
Additional Recommended Readings......Page 86
5.1 Simulation Value for Design......Page 88
5.1.2 Simulation Use in Design......Page 89
5.1.3 Domains of Application......Page 90
5.2.1 Capturing the Behavior of Interest......Page 91
5.2.3 Simulator and Cyber Sickness......Page 92
5.2.5 Other Technical Challenges......Page 94
5.3.2 Simulation Design......Page 95
5.3.3 Simulation Implementation......Page 96
5.3.4 Design Value......Page 98
5.4.1 Research Questions......Page 99
5.4.2 Simulation Design......Page 100
5.4.4 Design Value......Page 101
References......Page 102
Additional Recommended Readings......Page 103
6.1 History of Modeling......Page 104
6.2 Tools That Can Be Used in the Modeling Process: Fitts’ Law and GOMS Modeling......Page 106
6.3.2 How Diversity Influences Performance......Page 107
6.4 Case Study 2: Using GOMS to Predict Time and Error for a Mobile Device......Page 108
6.4.1 Research Questions......Page 110
6.4.3 Design Value......Page 112
6.5.1 Research Questions......Page 113
6.5.2 How Diversity Influences Performance......Page 114
6.6 Conclusions......Page 115
Additional Recommended Readings......Page 116
7.1.1 Support as an Underutilized Part of the Design Process......Page 118
7.1.2 Older Adults Do Read Manuals......Page 119
7.2.1 Research Questions......Page 120
7.2.3 Design Value......Page 123
7.3.1 Research Questions......Page 124
7.4.1 Research Questions......Page 126
7.5 Conclusions......Page 129
Additional Recommended Readings......Page 130
Chapter 8 The Personal Reminder Information and Social Management System (PRISM)......Page 132
8.1 The Issue: Social Isolation, Loneliness, and Older Adults......Page 133
8.2 Description of the PRISM System......Page 134
8.3.1 Defining the Design Problem......Page 136
8.3.2 Empathize: Understanding Our Intended User Group......Page 137
8.4.1.1 Design of the PRISM Software......Page 139
8.4.2 Prototype Development......Page 140
8.5.2 Pilot Testing of the PRISM Prototype......Page 142
8.5.3.1 Overview of the Field Trial......Page 144
8.5.3.2 Main Findings......Page 146
8.6 Design Value......Page 147
References......Page 148
Additional Recommended Readings......Page 149
9.1 Will Design for Older Adults Continue to Be Relevant?......Page 150
9.2 Technology Trends and Emerging Technologies......Page 151
9.2.1 Technology Advances......Page 152
9.2.2 Anticipating Future Design Challenges......Page 153
9.2.3 Defining a Research Agenda......Page 155
9.3 Emerging Approaches......Page 156
References......Page 157
Additional Recommended Readings......Page 158
Index......Page 160

✦ Subjects

Human engineering;Older people--Services for;Product design;Older people -- Services for