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DESIGNING AND MANAGING SERVICE OPERATIONS: INTRODUCTION TO THE SPECIAL ISSUE

✍ Scribed by ALEDA V. ROTH; LARRY J. MENOR

Book ID
118091400
Publisher
Production and Operations Management Society
Year
2009
Tongue
English
Weight
23 KB
Volume
12
Category
Article
ISSN
1059-1478

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## Abstract The resource‐based view of the firm suggests that direct control over unique assets can form the basis of sustained competitive advantage. In contrast, the papers presented in this Special Issue examine the payoffs to cross‐boundary resource management. These papers demonstrate the pote