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Designing and Implementing an HR Scorecard

✍ Scribed by Garrett Walker; J. Randall MacDonald

Publisher
John Wiley and Sons
Year
2001
Tongue
English
Weight
534 KB
Volume
40
Category
Article
ISSN
0090-4848

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Verizon HR has effectively designed and implemented a strategic management system, which is based upon the
balanced scorecard model of Dr. David Norton and Dr. Robert Kaplan of Harvard Business School. The HR Balanced
Scorecard was conceived with New Economy organizational dynamics in mind. The scorecard uses a broad range of
β€œleading and lagging” indicatorsβ€”overall strategy, operational processes, customer
perceptions, and financials to evaluate the effectiveness of HR initiatives to the bottom line. The HR Balanced
Scorecard provides the means to monitor workforce indicators, analyze workforce statistics, diagnose workforce
issues, calculate the negative financial impact, prescribe solutions, and track improvements. Β© 2001 John
Wiley & Sons, Inc.

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