✦ LIBER ✦

Design and the Customer Encounter: Looking for the Right Experience(s)

✍ Scribed by Walton, Thomas

Book ID: 118100105
Publisher: Wiley (Blackwell Publishing)
Year: 2010
Weight: 453 KB
Volume: 10
Category: Article
ISSN: 1045-7194
DOI: 10.1111/j.1948-7169.1999.tb00246.x

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Exploring customer equity and the role o

Exploring customer equity and the role of service experience in the casino service encounter

✍ Wong, IpKin Anthony 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 338 KB

Ethnographies in the Front End: Designin

Ethnographies in the Front End: Designing for Enhanced Customer Experiences

✍ Stephen R. Rosenthal; Mark Capper 📂 Article 📅 2006 🏛 John Wiley and Sons 🌐 English ⚖ 283 KB

Customer contact and the evaluation of s

Customer contact and the evaluation of service experiences: Propositions and implications for the design of services

✍ William O. Bearden; Manoj K. Malhotra; Kelly H. Uscátegui 📂 Article 📅 1998 🏛 John Wiley and Sons 🌐 English ⚖ 156 KB 👁 1 views

A contingency framework is developed as a means of understanding the relationship between the level of customer contact and service satisfaction. Level of contact is defined as the extent of interpersonal interaction between the service customer and the service provider's boundary personnel. Consist

Looking for the right drug for the right

Looking for the right drug for the right patient: A tale of old drugs and new pathways

✍ Emilio Alba; Nuria Ribelles 📂 Article 📅 2005 🏛 Springer Milan 🌐 Spanish ⚖ 60 KB

Is the Customer Always Right? The Potent

Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance

✍ MICHAEL LYNN; MICHAEL STURMAN 📂 Article 📅 2011 🏛 John Wiley and Sons 🌐 English ⚖ 105 KB

Looking Out for Our Indigenous People: T

Looking Out for Our Indigenous People: The Canadian Experience

✍ Michel G Smith 📂 Article 📅 2000 🏛 John Wiley and Sons 🌐 English ⚖ 48 KB