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Dealing with difficult people

Publisher
Harvard Business Review Press
Year
2018
Tongue
English
Leaves
155
Series
HBR Emotional intelligence series
Category
Library
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✦ Synopsis

La 4e de couverture indique : "At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive."

✦ Subjects

Conflict management;Emotional intelligence;Intelligence Γ©motionnelle;Problem employees;Problem solving;RΓ¨glement de conflits;Relations professionnelles;Travail--Aspect psychologique;Work--Psychological aspects;Work -- Psychological aspects;Travail -- Aspect psychologique;Intelligence émotionnelle;ReΜ€glement de conflits

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