๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Data flow model of a total service quality management system

โœ Scribed by Chia-hao Chang; Jimming T. Lin

Publisher
Elsevier Science
Year
1991
Tongue
English
Weight
435 KB
Volume
21
Category
Article
ISSN
0360-8352

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In an era of ever more constrained resources and vastly increased demand for services, the performance of college and university information technology organizations has been questioned relentlessly by faculty, students, and administrators. This chapter describes three families of measures-quality,