✦ LIBER ✦

Customization of the service experience: the role of the frontline employee

✍ Scribed by Bettencourt, Lance A.; Gwinner, Kevin

Book ID: 120562814
Publisher: Emerald Group Publishing Limited
Year: 1996
Tongue: English
Weight: 75 KB
Volume: 7
Category: Article
ISSN: 0956-4233
DOI: 10.1108/09564239610113442

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