Analysing the preferred characteristics of frontline employees dealing with customer complaints

✍ Scribed by Witell, Lars; Gruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander E.; Szmigin, Isabelle

• Book ID: 120639836
• Publisher: Emerald Group Publishing Limited
• Year: 2011
• Tongue: English
• Weight: 242 KB
• Volume: 23
• Category: Article
• ISSN: 0954-478X
• DOI: 10.1108/17542731111110203