𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Customer‐perceived relationship quality and satisfaction

✍ Scribed by Negi, Rakshit; Ketema, Eyob

Book ID
120994181
Publisher
Emerald (MCB UP )
Year
2013
Tongue
English
Weight
108 KB
Volume
4
Category
Article
ISSN
2040-0705

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Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship
✍ Rodolfo Vázquez-Casielles; Leticia Suárez Álvarez; Ana Maria Díaz Martín 📂 Article 📅 2010 🏛 John Wiley and Sons 🌐 English ⚖ 128 KB

## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model