✦ LIBER ✦

Customer satisfaction with service recovery

✍ Scribed by Anders Gustafsson

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The impact of pre-existing attitude and

✍ Ebrahim Mazaheri; Debra Z. Basil; Venkata Yanamandram; Zoltan Daroczi 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 318 KB

An Empirical Investigation of Customer S

✍ McCollough, M. A.; Berry, L. L.; Yadav, M. S. 📂 Article 📅 2000 🏛 SAGE Publications 🌐 English ⚖ 189 KB

The Roles of Justice and Customer Satisf

✍ Siu, Noel Yee-Man; Zhang, Tracy Jun-Feng; Yau, Cheuk-Ying Jackie 📂 Article 📅 2013 🏛 Springer 🌐 English ⚖ 242 KB

Construction Product/Service and Custome

✍ Maloney, William F. 📂 Article 📅 2002 🏛 American Society of Civil Engineers 🌐 English ⚖ 98 KB

Recovery from Customer Service Shortfall

✍ Bailey, Diane 📂 Article 📅 1994 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 30 KB

The role of customer service in determin

✍ Harrie Vredenburg; Chow-Hou Wee 📂 Article 📅 1986 🏛 Sage Publications 🌐 English ⚖ 871 KB