๐”– Bobbio Scriptorium
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Customer satisfaction, loyalty and commitment in service organizations

โœ Scribed by Dimitriades, Zoe S.


Book ID
121646483
Publisher
Emerald Group Publishing Limited
Year
2006
Tongue
English
Weight
142 KB
Volume
29
Category
Article
ISSN
0140-9174

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Airline customer satisfaction and loyalt
โœ Myungsook An; Yonghwi Noh ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› Springer-Verlag ๐ŸŒ English โš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi