Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions, Positive Recommendations, and Price Tolerance

✍ Scribed by Rodolfo Vázquez-Casielles; Leticia Suárez-Álvarez; Ana Belén Del Río-Lanza

• Book ID: 109291553
• Publisher: John Wiley and Sons
• Year: 2009
• Tongue: English
• Weight: 165 KB
• Volume: 39
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.2009.00526.x