Customer Knowledge Management

Knowledge‐enabled customer relationship

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

✍ Gebert, Henning; Geib, Malte; Kolbe, Lutz; Brenner, Walter 📂 Article 📅 2003 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 569 KB

Customer Knowledge Management Volume 5b

Customer Knowledge Management Volume 5b || Conclusion

✍ Wilde, Silvio 📂 Article 📅 2010 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 337 KB

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part c

Customer Knowledge Management Volume 5b

Customer Knowledge Management Volume 5b || Appendix

✍ Wilde, Silvio 📂 Article 📅 2010 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 486 KB

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part c

Customers, knowledge management, and int

Customers, knowledge management, and intellectual capital

✍ Gorry, G Anthony; Westbrook, Robert A 📂 Article 📅 2013 🏛 Palgrave Publishers Ltd. 🌐 English ⚖ 100 KB

Application of knowledge management tech

Application of knowledge management technology in customer relationship management

✍ Ranjit Bose; Vijayan Sugumaran 📂 Article 📅 2003 🏛 John Wiley and Sons 🌐 English ⚖ 438 KB 👁 1 views

## Abstract Given the important role being played by knowledge management (KM) systems in the current customer‐centric business environment, there is a lack of a simple and overall framework to integrate the traditional customer relationship management (CRM) functionalities with the management and

Customer Knowledge Management Volume 5b

Customer Knowledge Management Volume 5b || Critical Debate

✍ Wilde, Silvio 📂 Article 📅 2010 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 550 KB

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part c