Consumer Satisfaction and Repatronage Intentions Following a Business Failure: The Importance of Perceived Control with an Organizational Complaint

✍ Scribed by Bolkan, San; Goodboy, Alan K.; Daly, John A.

• Book ID: 126926147
• Publisher: Taylor and Francis Group
• Year: 2010
• Tongue: English
• Weight: 151 KB
• Volume: 23
• Category: Article
• ISSN: 0893-4215
• DOI: 10.1080/08934211003598767