Cognitive ergonomics of a mail order filling company: Part 2 — influence of shelf coding and address information on acquisition time

✍ Scribed by R.R. Bishu; B. Donohue; P. Murphy

• Publisher: Elsevier Science
• Year: 1992
• Tongue: English
• Weight: 446 KB
• Volume: 23
• Category: Article
• ISSN: 0003-6870
• DOI: 10.1016/0003-6870(92)90083-8

✦ Synopsis

This is the second part of a study on a mail order picking task. In the first part of the study, recognition time was addressed by varying colour, position and highlighting cues in a computer-simulated version of the picking task. This study addresses the product acquisition time. Shelf coding and continuous presentation of the address information were varied in a factorial experiment in which 14 subjects (seven experts and seven novices) had participated. Experts were slower but more accurate than the novices. Continuous display of address information appears to be a good training aid for implementing new shelf coding systems, and for new operators. Shelf coding effect appears to disappear with practice. A summary of the recommendations is given.