Coaching and Mentoring examines how to create conversations which encourage personal development; exploring the ways in which we can interact to help support and improve performance. The second edition of this highly successful book has been radically updated to reflect recent dramatic changes in this important area. The authors demonstrate how important it is to relate theoretical models to specific situations in order to gain real practical benefits. This edition includes new chapters on the awareness of individual differences as well as a review of the models used by coaches and mentors. Th. Read more... Half title page; Title page; Copyright; Table of contents; Introduction and acknowledgements; Chapter 1 From marginal to mainstream; Chapter 2 Models of coaching and mentoring; Chapter 3 Community mentors and life-coaching; Chapter 4 Helping people to learn how to learn; Chapter 5 Awareness of individual differences; Chapter 6 Feedback that builds confidence and success; Chapter 7 Observant listening; Chapter 8 Questioning; Chapter 9 An industry or a maturing profession?; Appendix: Historical definitions; References; Index