๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Classifying Services to Gain Strategic Marketing Insights

โœ Scribed by Christopher H. Lovelock


Book ID
120984705
Publisher
American Marketing Association
Year
1983
Tongue
English
Weight
749 KB
Volume
47
Category
Article
ISSN
0022-2429

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As is the case in most other service industries, customer satisfaction is of paramount importance in the telecommunications industry. However, customer satisfaction management in the telecommunication industry is difficult because of the diversity of services and customer segments that exist. This d