𝔖 Bobbio Scriptorium
✦   LIBER   ✦

C4 Financial Management and Performance


Book ID
117939838
Publisher
John Wiley and Sons
Year
2012
Weight
81 KB
Volume
29
Category
Article
ISSN
0265-9484

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Firm characteristics, total quality mana
✍ Kevin B Hendricks; Vinod R Singhal πŸ“‚ Article πŸ“… 2001 πŸ› Elsevier Science 🌐 English βš– 106 KB

## Abstract This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of