Business Process Reengineering

✍ Scribed by R. Srinivasan

• Publisher: Tata McGraw Hill Education Pte Ltd.
• Year: 2011
• Tongue: English
• Leaves: 218
• Category: Library

✦ Table of Contents

Cover
Contents
Part 1 Essentials of BPR
1 Introduction to BPR
1.1 Current Situation
1.2 BPR—A Tool for Change
1.3 Defi nition of Reengineering
1.4 Defi nition of Business Process
1.5 Defi nition of Business Process Reengineering
1.6 BPR Vision
1.7 BPR and TQM
1.8 BPR and Information Technology
1.9 BPR: An Approach for Process Mapping
1.10 Objectives and Components of BPR
1.11 Process Management
Summary
Review Questions
Suggested Readings
2 Enablers to BPR
2.1 Introduction
2.2 Concept of BPR
2.3 Old Wine in New Bottle
2.4 IT as an Enabler
2.5 Contribution of IT in BPR
Summary
Review Questions
Suggested Readings
3 BPR and Industrial Engineering
3.1 Introduction
3.2 New Challenges and the Evolution of the Role of IE
3.3 Industrial Engineering in the Global Context
3.4 Relevance of BPR to Industrial Engineering
3.5 Characteristics of BPR
3.6 Need for BPR
3.7 Key Elements of BPR
3.8 Performance Indicators
3.9 Tools and Techniques of BPR
3.10 Implementation of BPR
3.11 Evaluation of BPR
Summary
Review Questions
Suggested Readings
4 Strategic Perspectives of BPR
4.1 Introduction
4.2 Forging a Link between BPR and Strategy
4.3 Strategic Business Processes
4.4 Strategic Role: Classifi cation of Business Processes
4.5 Migrating Processes through Time
4.6 A Strategy for Performance Assessment in BPR
Summary
Review Questions
Suggested Readings
5 Major Business Processes of Reengineering
5.1 Introduction
5.2 Accounting
5.3 Strategic Process
5.4 Product Development
5.5 Marketing/Sales
5.6 Services
5.7 Personnel
5.8 Manufacturing Operations
Summary
Review Questions
Suggested Readings
6 IT, Software Reengineering and ERP in BPR
6.1 Introduction
6.2 Information Technology
6.3 Enterprise Resource Planning
6.4 Software Reengineering and its Objectives
Summary
Review Questions
Suggested Readings
7 Possible Models of Reengineering
7.1 Introduction
7.2 ARTEMIS Model
7.3 SHAMASH: A Knowledge-Based Model
7.4 Practical Model of BPR
7.5 Innovation Model for Business Reengineering
7.6 Integrated Enterprise Model
Summary
Review Questions
Suggested Readings
8 BPR Implementation and Success Factors
8.1 Introduction
8.2 Fundamental Management Process
8.3 Five-Step Methodology
8.4 BPR Success Factors
8.5 Business Process Reengineering: Key Success Factors
8.6 BPR Project Failure and Success Reasons
Summary
Review Questions
Suggested Readings
9 Future Course of BPR in Indian Organizations
9.1 Introduction
9.2 Expected Course of BPR in Indian Organizations
9.3 Designing BPR Services for Small and Medium Sized Manufacturing Firms (SMEs)
9.4 Development of Productivity Scale
9.5 Framing Implementation Specifi cations for Reengineering
9.6 Realization of Improvement at the Bottom Level
Summary
Review Questions
Suggested Readings
Part 2 Business Process Innovation
10 Business Process Innovation and Benchmarking in BPR
10.1 Introduction
10.2 Business Process Innovation through Open Business Process Management (BPM)
10.3 Innovation and Business Processes
10.4 Holistic Approach
10.5 Benchmarking Methods for BPR
Summary
Review Questions
Suggested Readings
11 Process Mapping and Change Management
11.1 Introduction
11.2 Importance of Process
11.3 Work as a Process
11.4 SIPOC Map
11.5 Change Management
Summary
Review Questions
Suggested Readings
PART
Part 3 Applications of BPR
12 A Case Study on BPR on Measures of Competitive Advantage
12.1 Introduction
12.2 Measurements of Competitive Advantage
12.3 Pilot Study
12.4 Main Study
12.5 Research Findings
Summary
Review Questions
Suggested Readings
13 Cases of Successful BPR Implementation
13.1 Introduction
13.2 A Large Oil Refi nery in India
13.3 A US-Based Multinational Industrial Supplies Manufacturer
13.4 Case of a Firm from the Banking Sector
Summary
Review Questions
Suggested Readings
Glossary
Index