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Business process management revisited

✍ Scribed by Anthony Wensley

Publisher
John Wiley and Sons
Year
2003
Tongue
English
Weight
27 KB
Volume
10
Category
Article
ISSN
1092-4604

No coin nor oath required. For personal study only.

✦ Synopsis

Business Process Management Revisited

It is fascinating to note that gradually organizations are becoming refocused on processes. This refers to either the use of technology or more general approaches to the design, redesign and management of business processes. Why is this so? I would like to explore some of the reasons for this in this editorial.

It is my contention that process management is no mere fashion. Process management speaks to some issues that will remain of crucial importance to managers. Organizations are facing customers with higher and higher expectations with respect to the quality, reliability and responsiveness of the products and services that are delivered to them. It is only through a deep understanding of business processes that managers can meet these expectations. Such a deep understanding also allows for the specification of appropriate measures of business process performance that will enhance their ability to manage these business processes.

Another reason for the perennial importance of business process management concerns the costs that are bound up in processes. An essential aspect of controlling costs is controlling the costs associated with business processes. The interesting future dimension will address the costs embedded in interorganizational processes.

Process management also demands detailed knowledge of internal and external aspects of the business. Obviously it requires a level of process knowledge but it also requires detailed, relevant and up-to-date knowledge of customers, markets, and many other aspects of the environment within which the business operates.

A central theme here is integration-processes have to be integrated internally and with other processes. Elements of knowledge have to be integrated to create more reliable, coherent, knowledge that is necessary for the efficient and effective management

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