Business Process Management: Analysis, Modelling, Optimisation and Controlling of Processes

✍ Scribed by Andreas Gadatsch

• Publisher: Springer
• Tongue: English
• Leaves: 233
• Category: Library

✦ Synopsis

This textbook bridges the gap between business management and organisational methods and their digital implementation, because process management increasingly means designing operational tasks. In addition to methodological basics, the work offers many practical examples and exercises. Prof. Gadatsch's book is now considered the "current classic", THE authoritative standard work on IT-supported design of business processes.

The tenth edition has been revised and adapted to the requirements of the digital transformation. Process management has evolved greatly due to the trend of digitalisation and as a result of the pandemic. Another related trend is the increased use of Data Science methods for process management, which has been consequently named "Process Science" at scientific conferences. Recent research results published under the heading of "Explorative Process Management" are also of particular importance. They show that the first main phase of process management was rather focused on optimising existing processes and business models. New practical examples were included at various points in the book, for example the migration strategies for the ERP system "SAP S/4 HANA", which is the basis for many industrial and service processes. The chapter on modelling processes was updated and newer methods such as Business Model Canvas were included.

✦ Table of Contents

Preface to the First Edition
Contents
List of Figures
1 Introduction to Business Process Management
Abstract
1.1 Concept Clarification
1.2 Historical Development
1.3 Classification of Selected Topics and Methods
1.4 Processes
1.4.1 Characteristics
1.4.2 Process Definitions
1.4.3 Hierarchization of Processes
1.4.4 Categories of Processes
1.5 Workflows
1.5.1 Central Terms of Information Processing
1.5.2 Workflow Definitions
1.5.3 Delimitation Business Process and Workflow
1.5.4 Workflow Types
1.6 End-to-End Processes
1.7 Function Versus Process
1.8 Quick Test Process Management—Self-evaluation
1.9 Review Questions and Exercises
1.9.1 Questions
1.9.2 Exercise “End-to-End Process”
References
2 Concepts of Process Management
Abstract
2.1 Integrated Business Process and Workflow Management
2.2 Structural Elements
2.2.1 Perspectives of the Process Cube
2.2.2 Levels
2.2.3 Phases
2.2.4 Views
2.3 From Function to Process Thinking
2.4 Optimization Concepts
2.4.1 Business Reengineering
2.4.2 Business Process Process - Optimization
2.4.3 Example Case: Restructuring Spare Parts Procurement
2.4.4 Case Study: Process Optimization Accounts Receivable Processing
2.4.4.1 Initial Situation
2.4.4.2 Problem Solving
2.4.5 Example Case: Process Optimization of Order Processing IT Service
2.4.5.1 Initial Situation
2.4.5.2 Problem Solving
2.4.6 Case Study: Optimizing Applicant Management
2.4.6.1 Initial Situation
2.4.6.2 Problem Solving
2.5 Related Management Concepts
2.5.1 Process Performance Management
2.5.2 Lean Management
2.5.3 Kaizen/Continuous Improvement Process (CIP)
2.6 Reference Models
2.7 Exploratory Process Management
2.8 Review Questions and Exercises
2.8.1 Questions
2.8.2 Exercise “Process Cube”
References
3 Organization and Introduction of Business Process Management
Abstract
3.1 Process-Oriented Organizational Forms
3.1.1 Design Forms
3.1.2 Assessment
3.2 Roles and Actors
3.3 Project Organization for Process Management
3.3.1 Classical Forms of Project Organization
3.3.2 Agile Methods of Project Organization
3.3.2.1 Software Development as an Initiator of Agile Methods
3.3.2.2 Agile Project Organization in Process Management
3.4 Review Questions and Exercises
3.4.1 Questions
3.4.2 Exercise Process Organization
References
4 Process Control
Abstract
4.1 Development of a Process Strategy
4.2 Process Scorecard
4.3 Process Agreements
4.4 Process KPIs
4.5 Process Costing
4.6 Review Questions and Exercises
4.6.1 Questions
4.6.2 Exercises
4.6.2.1 Exercise Process Scorecard
4.6.2.2 Exercise Process Agreement
References
5 Modeling and Analysis of Processes
Abstract
5.1 Basic Questions of Modeling
5.1.1 Overview of Selected Modeling Concepts
5.1.2 Terminology and Metamodel as Construction Features of Modeling Languages
5.1.3 Process Modeling in Practice
5.1.4 Case Study “Family Doctor’s Practice”
5.2 Business Model Canvas (BMC)
5.2.1 Notation
5.2.2 Modeling Example
5.2.3 Assessment
5.3 Process Map
5.3.1 Notation
5.3.2 Modeling Examples
5.3.3 Evaluation
5.4 Process Description
5.4.1 Notation
5.4.2 Modeling Examples
5.4.3 Evaluation
5.5 Tabular Process Modeling
5.5.1 Notation
5.5.2 Modeling Examples
5.5.3 Evaluation
5.6 Swimlane Diagram
5.6.1 Notation
5.6.2 Modeling Examples
5.6.3 Assessment
5.7 Event-Driven Process Chain (EPC)
5.7.1 Overview
5.7.2 Basic Notation (EPC)
5.7.2.1 Events and Functions
5.7.2.2 Basic Modeling Rules
5.7.2.3 Connectors
5.7.2.4 Special Modeling Aspects
5.7.2.5 Types of Linkage of EPK
5.7.2.6 Modeling Rules of the Elementary EPK Notation
5.7.2.7 Exercises for the Basic Notation
5.7.3 Extended Event-Driven Process Chain (eEPK)
5.7.3.1 Need for Extensions
5.7.3.2 eEPK notation
5.7.3.3 Modeling Examples
5.7.3.4 Evaluation of the eEPK
5.8 Business Process and Model Notation (BPMN)
5.8.1 Overview
5.8.2 Basic Notation
5.8.3 Activities
5.8.4 Pools and Lanes
5.8.5 Gateways
5.8.6 Data
5.8.7 Events
5.8.8 Modeling Examples
5.8.9 Assessment
5.9 Simulation of Processes
5.9.1 Goals of Process Simulation
5.9.2 Analysis Variables
5.9.3 Carrying Out a Simulation Study
5.10 Principles of Proper Modeling
5.11 Selected Modeling Methods Compared
5.12 Review Questions and Exercises
5.12.1 Questions
5.12.2 Exercise in Process Modeling “Treatment in the Hospital”
5.12.3 Exercise in Process Modeling “Apply for Business Trip”
References
6 IT Support for Process Management
Abstract
6.1 Tools for Modeling, Analyzing and Designing Processes (BPM-Tools)
6.1.1 Objectives and Concept
6.1.2 Selected Modeling Tools
6.2 Tools for the Control, Automation and Machine Analysis of Processes
6.2.1 Workflow Management Systems (WFMS)
6.2.2 Robotic Process Automation (RPA)
6.2.3 Process Mining
6.3 Tools for Professional Process Support
6.3.1 Standard Software Versus Individual Software
6.3.2 Enterprise Resource-Planning Systems (ERP Systems)
6.3.3 Economic Viability of Standard Software
6.4 Introduction Processes for Standard Software
6.4.1 Connection to Process Management
6.4.2 Big Bang
6.4.3 Roll-Out
6.4.4 Step-by-Step Function-Oriented Introduction
6.4.5 Step-by-Step Process-Oriented Introduction
6.4.6 Strategic Portfolio
6.4.7 Practical example SAP S/4 HANA
6.5 Effects of Current Technologies on Process Management
6.5.1 Digitalization
6.5.2 Big Data
6.5.3 Cloud Computing
6.5.4 Industry 4.0/Internet of Things
6.6 Review Questions and Exercises
6.6.1 Questions
6.6.2 Case Study
References