Business Process Excellence: ARIS in Practice

✍ Scribed by August-Wilhelm Scheer (auth.), Professor Dr. Dr. h.c. mult. August-Wilhelm Scheer, Dr. Ferri Abolhassan, Dr. Wolfram Jost, Dr. Mathias Kirchmer (eds.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 2002
• Tongue: English
• Leaves: 271
• Edition: 1
• Category: Library

✦ Synopsis

Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still struggle to find the right approach to business process management. IDS Scheer delivers with ARIS the framework to meet this challenge successfully.

IDS Scheer has successfully applied its ARIS business process management approach at thousands of organizations worldwide such as Intel, Siemens, or the US Navy. This book presents international case studies in various manufacturing and service industries as well as the public sector. It shows how to achieve business process excellence in practice.

✦ Table of Contents

Front Matter....Pages I-VIII
ARIS — From the Vision to Practical Process Control....Pages 1-13
The ARIS Toolset....Pages 15-31
Business Process Management: A Core Task for any Company Organization....Pages 33-43
Using SCOR and Other Reference Models for E-Business Process Networks....Pages 45-64
Strategy and Processes. Two in One Project at ZEC Bydgoszcz SA....Pages 65-86
Using ARIS to Manage SAP Interoperability....Pages 87-107
Business Process Improvement and Software Selection Using ARIS at a Mid-Market Manufacturing Company....Pages 109-128
Business Process Management: Combining Quality and Performance Improvement....Pages 129-148
Process Design and Implementation with ARIS....Pages 149-174
Using BPR Tools in Business Process Education....Pages 175-186
Process Modelling and Simulation in the Media Industry: The Television New Zealand Example....Pages 187-197
Business Process Analysis and Design for Performance Improvement in Utilities Companies....Pages 199-222
Design of a Process Model with ARIS Toolset for a Telecommunication Company....Pages 223-235
ISO 9001 Certification of the Selection and Recruitment Department of Air France (DP.GS)....Pages 237-246
ARIS in BT....Pages 247-264
Back Matter....Pages 265-272

✦ Subjects

Management/Business for Professionals; Information Systems Applications (incl. Internet); Business Information Systems