Bureaucratic encounters: A pilot study in the evaluation of government services: by Daniel Katz,Barbara A. Gutek, Robert L. Kahn and Eugenia Barton. Ann Arbor: Institute for Social Research, The University of Michigan, 1975. 264 pp. $12.50

✍ Scribed by Brenda Danet

• Book ID: 116063955
• Publisher: Elsevier Science
• Year: 1977
• Weight: 327 KB
• Volume: 11
• Category: Article
• ISSN: 0037-7856
• DOI: 10.1016/0037-7856(77)90082-8