Beyond Advertising: Creating Value Through All Customer Touchpoints
β Scribed by Yoram (Jerry) Wind, Catharine Findiesen Hays
- Publisher
- Wiley
- Year
- 2016
- Tongue
- English
- Leaves
- 288
- Edition
- 1
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Synopsis
The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with todayβs unprecedented speed and scope of technological change?
Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the worldβs most forward-thinking executives, innovators, and academics all grappling with todayβs unique challenges and opportunities.
This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include:
- Holistically orchestrate and allocate resources across all touchpoints
- Redefine expectations of success to align for multi-win outcomes
- Provide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy story
- Develop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints
β¦ Subjects
Advertising;Marketing & Sales;Business & Money;Customer Relations;Processes & Infrastructure;Business & Money
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