๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

ATLAS annual conference: service quality and consumer service in tourism and leisure

โœ Scribed by Dr. Isabelle Frochot


Publisher
John Wiley and Sons
Year
2001
Tongue
English
Weight
68 KB
Volume
3
Category
Article
ISSN
1099-2340

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The aim of this study is to assess how consumer involvement and service quality within the Technology Acceptance Model (TAM) influence consumers' adoption of self-service technologies (SSTs). A model is proposed to test the antecedent factors of SSTs in a retail environment. A total of 441 valid que