Applying fuzzy quality function deployment to identify service management requirements for an ocean freight forwarder

✍ Scribed by Liang, Gin-Shuh; Chou, Tsung-Yu; Kan, Shu-Fen

• Book ID: 120547746
• Publisher: Taylor and Francis Group
• Year: 2006
• Tongue: English
• Weight: 142 KB
• Volume: 17
• Category: Article
• ISSN: 1478-3363
• DOI: 10.1080/14783360600587994