Applying fuzzy quality function deployment to identify service management requirements for customer quality needs

✍ Scribed by Gin-Shuh Liang

• Publisher: Springer Netherlands
• Year: 2008
• Tongue: English
• Weight: 142 KB
• Volume: 44
• Category: Article
• ISSN: 0033-5177
• DOI: 10.1007/s11135-008-9178-7