An Introduction to Six Sigma and Process Improvement

✍ Scribed by James R. Evans, William M. Lindsay

• Publisher: Cengage Learning
• Year: 2014
• Tongue: English
• Leaves: 367
• Edition: 2
• Category: Library

✦ Synopsis

Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Six Sigma has taken the corporate world by storm. Find out how you can use it to improve your work performance and your personal marketability with AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e.

✦ Table of Contents

Cover
IFC
Title
Statement
Copyright
Brief Contents
Contents
Preface
Part I: Principles of Six Sigma
Ch 1: The Foundations of Six Sigma: Principles of Quality Management
Introduction
Six Sigma and Performance Improvement
The Evolution of Six Sigma
Quality as a Business Performance Metric
Quality from the Operations Perspective
Quality Principles and Six Sigma
Mutually Beneficial Supplier Relationships
Six Sigma and Competitive Advantage
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Endnotes
Ch 2: Principles of Six Sigma
Introduction
Six Sigma Projects and Organizational Goals
Process Concepts and Variation
Six Sigma Metrics
Six Sigma Problem Solving Methodology
DMAIC
Lean Six Sigma
Case Study: Applying Lean Six Sigma in a Financial Services Firm
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Part II: Six Sigma DMAIC Methodology
Ch 3: Project Organization, Selection, and Definition
Introduction
Organizing for Six Sigma Projects
People Skills
Six Sigma Project Selection
Cost of Quality Analysis
Project Definition
Project Review—Define Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 4: Process Measurement
Introduction
Identifying and Selecting Process Metrics
Data Collection
Statistical Sampling
Types of Data and Measurement Scales
Descriptive Statistics and Data Summarization
Descriptive Statistics with Microsoft Excel
Measurement System Evaluation
Process Capability Measurement
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 5: Process Analysis
Introduction
Basic Probability Concepts
Probability Distributions
Statistical Inference
Case Study: Applying Statistical Analysis in a Six Sigma Project at GE Fanuc
Root Cause Analysis
Project Review—Analyze Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 6: Process Improvement
Introduction
Principles of Process Improvement
The Deming Cycle
Tools for Process Improvement
Project Review—Improve Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 7: Process Control
Introduction
Control Systems
Fundamentals of Statistical Process Control
Control Charts for Variables Data
Control Charts for Attribute Data
Implementing Statistical Process Control
Project Review—Control Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Part III: Additional Topics in Six Sigma
Ch 8: Design for Six Sigma
Introduction
Overview of DFSS
Concept Development
Design Development
Quality Function Deployment
Detailed Design and Analysis
Reliability Prediction in DFSS
Design Optimization
Design Verification
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 9: Implementing Six Sigma
Introduction
Principles for Six Sigma Implementation
Organizational Culture and Change Management
Enterprise Leadership
Knowledge Management
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Endnotes
Appendix A: Tables
Appendix B: Factors for Control Charts
Index