An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

✍ Scribed by Wang, Yonggui; Po Lo, Hing; Chi, Renyong; Yang, Yongheng

• Book ID: 120009947
• Publisher: Emerald Group Publishing Limited
• Year: 2004
• Tongue: English
• Weight: 252 KB
• Volume: 14
• Category: Article
• ISSN: 0960-4529
• DOI: 10.1108/09604520410528590