An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

✍ Scribed by Yonggui Wang; Hing-Po Lo; Yongheng Yang

• Book ID: 111587471
• Publisher: Springer US
• Year: 2004
• Tongue: English
• Weight: 151 KB
• Volume: 6
• Category: Article
• ISSN: 1387-3326
• DOI: 10.1023/b:isfi.0000046375.72726.67