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An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance

✍ Scribed by Sharma, Bishnu; Gadenne, David

Book ID: 126618466
Publisher: Taylor and Francis Group
Year: 2008
Tongue: English
Weight: 197 KB
Volume: 16
Category: Article
ISSN: 0965-254X
DOI: 10.1080/09652540802264181

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