[ACM Press the 2000 ACM conference - Phi
β
McDonald, David W.; Ackerman, Mark S.
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Article
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2000
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ACM Press
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English
β 153 KB
Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals. People who make referrals fill key organizational roles that have been identified by CSCW and affiliated