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[ACM Press the 1992 ACM conference - Toronto, Ontario, Canada (1992.11.01-1992.11.04)] Proceedings of the 1992 ACM conference on Computer-supported cooperative work - CSCW '92 - The action workflow approach to workflow management technology

โœ Scribed by Medina-Mora, Raul; Winograd, Terry; Flores, Rodrigo; Flores, Fernando

Book ID
125545976
Publisher
ACM Press
Year
1992
Weight
862 KB
Category
Article
ISBN-13
9780897915427

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[ACM Press the 1992 ACM conference - Tor
[ACM Press the 1992 ACM conference - Toronto, Ontario, Canada (1992.11.01-1992.11.04)] Proceedings of the 1992 ACM conference on Computer-supported cooperative work - CSCW '92 - Ethnographically-informed systems design for air traffic control
โœ Bentley, R.; Hughes, J. A.; Randall, D.; Rodden, T.; Sawyer, P.; Shapiro, D.; So ๐Ÿ“‚ Article ๐Ÿ“… 1992 ๐Ÿ› ACM Press โš– 791 KB

This paper relates experiences of a project where an ethnographic study of air traffic controllers is being used to inform the design of the controllers' interface to the flight data base. We outline the current UK air traffic control system, dkcuss the ethnographic work we have undertaken studying