[ACM Press the 13th Annual International Conference - College Park, Maryland (2012.06.04-2012.06.07)] Proceedings of the 13th Annual International Conference on Digital Government Research - dg.o '12 - Access perspectives and design values in government social media usage

✍ Scribed by Jaeger, Paul T.; Bertot, John Carlo; Shilton, Katie

• Book ID: 118050624
• Publisher: ACM Press
• Year: 2012
• Weight: 656 KB
• Category: Article
• ISBN: 1450314031
• DOI: 10.1145/2307729.2307764

✦ Synopsis

As a means to interact with citizens, social media presents governments with many opportunities and challenges. The ways in which these technologies are framed in policy, particularly information policies, heavily shape resulting government-citizen interactions. This paper uses a policy analysis approach to detail key policy instruments related to U.S. federal government use of social media. It focuses particularly on access issues, which these policies do not adequately address. Access can be understood to mean many things, and the values underlying access perspectives affect the design and implementation of e-government projects. This paper explicates several definitions of access, illustrates the values underlying these definitions, and suggests opportunities to frame government use of social media in a manner inclusive of as many members of the public as possible. K.5.2 [Legal Aspects of Computing]: Governmental Issues -Regulation.