From function to process: a logistics-ba
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Dag Näslund; Sture Karlsson
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Article
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2004
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John Wiley and Sons
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English
⚖ 134 KB
## Abstract This article describes a logistics‐based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and proces