From function to process: a logistics-based framework for transforming Tetra Pak business support
✍ Scribed by Dag Näslund; Sture Karlsson
- Publisher
- John Wiley and Sons
- Year
- 2004
- Tongue
- English
- Weight
- 134 KB
- Volume
- 11
- Category
- Article
- ISSN
- 1092-4604
- DOI
- 10.1002/kpm.189
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✦ Synopsis
Abstract
This article describes a logistics‐based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and process management for continuous change and improvement. The development of logistics as a research and practitioner discipline means that logistics can now contribute outside the traditional field of logistics—to change service organizations. This article is based on a case study, in which the framework was developed. Thus, the article is based on action research as main research method. Copyright © 2004 John Wiley & Sons, Ltd.