The aim of this study is to assess how consumer involvement and service quality within the Technology Acceptance Model (TAM) influence consumers' adoption of self-service technologies (SSTs). A model is proposed to test the antecedent factors of SSTs in a retail environment. A total of 441 valid que
A system for monitoring, assessing and certifying Quality of Service in telematic services
✍ Scribed by A. Sánchez-Macián; J.E. López de Vergara; E. Pastor; L. Bellido
- Publisher
- Elsevier Science
- Year
- 2008
- Tongue
- English
- Weight
- 796 KB
- Volume
- 21
- Category
- Article
- ISSN
- 0950-7051
No coin nor oath required. For personal study only.
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