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A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People

✍ Scribed by Gini Graham Scott


Publisher
AMACOM
Year
2004
Tongue
English
Leaves
223
Edition
1
Category
Library

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✦ Synopsis


This guide gives readers solutions to common workplace relationship challenges. Chapters, one for each week of the year, offer solutions for how to deal with office politics, ethical dilemmas, and seemingly unwinnable confrontations with difficult co-workers.

✦ Table of Contents


Cover......Page 1
ISBN 0-8144-7205-2......Page 3
Contents......Page 4
Acknowledgments......Page 6
Introduction......Page 8
PART I An Aggressive Species......Page 12
1 When Sweet Revenge Isn’t So Sweet......Page 14
2 Watch Out for the Eggshells......Page 19
3 Don’t Fight—Find Out!......Page 23
4 When to Turn Down the Volume, or Find Someone Else to Do It......Page 28
5 When a Problem Spirals Out of Control......Page 33
6 Prepare for the Worst-Case Scenario......Page 38
7 When Nothing Is the Best Solution......Page 46
8 Keep It Clear, Clear, Clear......Page 51
PART II Political Animals......Page 56
9 Choosing Your Battles......Page 58
10 Watch Out for Confidences......Page 62
11 When You’re Not in the Family......Page 66
12 Dealing with Unearned Praise......Page 71
13 The Blame Game......Page 75
14 Besting the Betrayer......Page 82
PART III Ethical Dilemmas......Page 88
15 Don’t Let Them “Ethics” You......Page 90
16 When Somebody Wants to Change the Rules......Page 95
17 When There’s a Betrayer in the Group......Page 101
18 Finders Keepers—Or Not?......Page 106
19 Fraud Happens......Page 112
PART IV People Who Ask Too Much......Page 118
20 The Great Communicator—Not!......Page 120
21 Learning to Let ’Em Go: The Demanding Client......Page 124
22 The Give-and-Take Paradox......Page 128
23 When Nothing Seems to Work, It’s Time to Go Legal......Page 133
24 Passing the Responsibility Buck......Page 138
25 Get Out While You Can......Page 142
26 When Help Turns into Help!!!—Get Me Out of This......Page 152
PART V Capturing and Keeping the Job......Page 156
27 Beating the Recommendation Game......Page 160
28 Knowing When to Back Off: Don’t Push a Negotiation Too Far......Page 165
29 What to Do When Everything Seems to Be Going Wrong......Page 171
30 When to Keep Your Cards to Yourself......Page 174
31 Watch Out for Warning Signs......Page 179
32 Don’t Resign Yourself—Redesign Yourself......Page 186
33 Be a Problem Solver—Theirs, Not Yours......Page 190
34 Dealing with the Boss from Hell......Page 194
PART VI Putting It Together......Page 200
35 Mastering Your Survival Skills......Page 202
36 What’s YourSurvival Quotient? A Self-Assessment Quiz......Page 213
Index......Page 218
About the Author......Page 223


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