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A Survey and Empirical Study of Virtual Reference Service in Academic Libraries

โœ Scribed by Xiangming Mu; Alexandra Dimitroff; Jeanette Jordan; Natalie Burclaff

Book ID
113413264
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
645 KB
Volume
37
Category
Article
ISSN
0099-1333

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## Introduction, Background, and Research Questions Over the past few years, reference and information services have increasingly moved away from library reference desks and away from libraries' print collections out into the virtual world. A number of studies have examined virtual reference servi