๐”– Bobbio Scriptorium
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A Service Level Agreement Language for Dynamic Electronic Services

โœ Scribed by Heiko Ludwig; Alexander Keller; Asit Dan; Richard King; Richard Franck


Book ID
110409105
Publisher
Springer
Year
2003
Tongue
English
Weight
145 KB
Volume
3
Category
Article
ISSN
1389-5753

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Defining effective service level agreeme
โœ Karen L. Hartley ๐Ÿ“‚ Article ๐Ÿ“… 2005 ๐Ÿ› Institute of Electrical and Electronics Engineers ๐ŸŒ English โš– 67 KB

Service level agreements (SLAs) facilitate the business partnership between the customer and the service provider and have long been an integral part of the information technology (IT) service business. With the recent advancement of network operations and maintenance (O&M) services, SLAs are being