This book provides advice and tools to effectively introduce, design, and deliver assessment or development centers in an organization. A ''how to'' manual, it runs through every aspect of running an assessment center, from pre-briefing an organization to the event, the feedback, and the evaluation. It includes a sample framework specifically designed for use at assessment centers and tips for sourcing and developing individual frameworks. It also examines the key critieria used to guide an organization's choice of selection tools and compares asessment centers with other commonly used methods. The free CD ROM contains exercises such as role play, in-tray prioritizing, analytical report writing, and group problem solving, and advice on which exercises to use to assess each competence.
β¦ Table of Contents
Prelims......Page 1
Acknowledgements......Page 8
Introduction......Page 9
Part I Assessment Centres......Page 13
1 Is Effective Selection Art or Science? The Case for Assessment Centres......Page 15
What are assessment centres? Two views......Page 16
How effective are assessment centres in comparison with other selection tools?......Page 18
Why do assessment centres have higher validity? Seeing is believing......Page 22
What are some of the issues associated with assessment centres?......Page 24
βSellingβ the benefits of assessment centres......Page 30
Key tips......Page 34
2 What Are We Assessing? Developing a Competence Framework......Page 35
Types of competence......Page 36
What competence frameworks are available?......Page 38
Developing your own competence framework......Page 39
What are some of the problems in using competence frameworks?......Page 44
Sample framework......Page 48
Key tips......Page 54
What is the optimum time needed for assessment?......Page 55
What to consider when using the activities......Page 58
Communicating with participants......Page 63
Evaluating the process......Page 68
Key tips......Page 70
What makes a good assessor?......Page 71
Remaining neutral β biases in assessment......Page 72
Giving feedback......Page 83
Where can I get assessors from?......Page 89
Key tips......Page 93
5 The Role of Psychometric Instruments in Assessment and Development......Page 94
What are psychometrics?......Page 95
Should psychometrics be included as part of an assessment process?......Page 98
What are some of the issues in using psychometrics?......Page 102
Gaining access to psychometric tests......Page 108
Key tips......Page 110
Sample computer-generated psychometric reports......Page 111
Why devise your own activities?......Page 119
Approaches to devising activities......Page 120
Some additional activities......Page 134
Whatβs the future for assessments?......Page 136
Key tips......Page 137
7 Further Reading......Page 138
Part II Activities......Page 147
Overview......Page 149
Role play 1......Page 150
Role play 2......Page 154
Role play 3......Page 157
Role play 4......Page 160
Role play 5......Page 163
Role play 6......Page 166
Role play 7......Page 172
Overview......Page 176
In tray 1......Page 178
In tray 2......Page 180
In tray 3......Page 182
1. Crew scheduling......Page 186
2. Accommodation allocation......Page 191
3. Transport manager......Page 194
Overview......Page 200
1. Redundancy......Page 201
2. Delegation......Page 205
3. Charity allocation......Page 210
4. Selection centre......Page 219
General introduction to group exercises in Chapters 12, 13 and 14......Page 223
1. Construction tender......Page 225
Construction tender......Page 227
2. Bridge building......Page 229
3. River crossing......Page 231
Overview......Page 233
1. Letter cards......Page 234
2. Cash register......Page 236
3. Programme planning......Page 243
4. Broadcast appeal......Page 248
5. Who got the job?......Page 250
Overview......Page 253
1. Committee on anti-social behaviour......Page 254
2. Paper castle......Page 258
3. Word groups......Page 260
4. Flight roster......Page 263
Index......Page 267
