𝔖 Bobbio Scriptorium
✦   LIBER   ✦

A powerful new tool kit for the 21st century

✍ Scribed by Bhote, Keki R.

Publisher
John Wiley and Sons
Year
1997
Weight
836 KB
Volume
16
Category
Article
ISSN
0277-8556

No coin nor oath required. For personal study only.

✦ Synopsis

What is the real secret to long-lasting quality improvement? Is there a single formula for success? In this article, the author argues that a comprehensive arsenal of mighty quality tools promising substantial payoffs in product and service enhancements are readily available to any organization-that is, any organization that has the foresight and the discipline to employ them.

* * *

A member of the Notional Productiity Reieds Editorial Advisory Board, Keki R Bhote consults with hundreds of firms worldwide as president of Keki R Bhote Associates in Glencoe, lllinois.As senior corporate consultant for qualrty and productivrty at Motorola, he was instrumental in helping the firm win the first Malcolm Baldrige National Qualq Award and helped institute its Six Sigma quality program.

NATIONAL PRODUCTIVITY REVIEW / Autumn I997 0 1 997 John Wiley & Sons, Inc.

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